Effective Date: February 2026 | Version 1.1

Refund Policy

Overview

SYZYG is a subscription-based market intelligence and research software service. This policy explains cancellations, refunds, and billing disputes.

Cancellation

  • • Cancel anytime via account settings or customer portal link in receipt email
  • • Cancellation takes effect at end of billing period
  • • Retain access until billing period ends

Refund Eligibility

✓ Eligible

  • • First-time subscribers within 7 days (one-time only)
  • • Unresolved technical access issues
  • • Duplicate charges or billing errors

✗ Generally Not Eligible

  • • Dissatisfaction with market outcomes
  • • Unused subscription time
  • • Requests after 7 days (except billing errors)
  • • Renewal charges (cancel before renewal)

How to Request

Email [email protected] with subject "Refund Request".